Run a survey-ready community your families can trust
BTBCare brings service plans, the eMAR, ADL charting, incident reports, and census into one platform built for the realities of Title 22 — so your caregivers chart at the bedside, your Administrator walks into surveys ready, and your beds stay full.
In BTBCare for Assisted Living
- Individualized care and service plans that mirror your appraisal and review cadence, with change-in-condition triggers and a full revision history
- eMAR and medication management that ties pharmacy orders to administration and sign-off, flagging missed or late passes in real time
- ADL and daily care tracking with kiosk and mobile check-in, so caregivers chart at the point of care instead of from memory
- Interdisciplinary assessments (IDT/MDT) that pull the Wellness Director, caregivers, and outside providers into one documented review
- Incident reporting and a tamper-evident compliance audit trail that keeps medication records, service plans, and notes inspection-ready
- Family and resident engagement tools for timely, documented updates that build trust and support referrals
Who champions it
Owner-operators and Executive Directors / Administrators who carry the P&L, the license, and the survey results. They champion software that keeps the community survey-ready, protects the license, and keeps beds full. The Wellness Director (RN/LVN) is the clinical co-signer on the buying decision.
Who uses it every day
Caregivers and med techs running the daily med pass and ADL care; the Wellness/Resident Care Director (RN or LVN) overseeing service plans and changes in condition; the Administrator handling Title 22 compliance and incident reporting; and the business office managing census, move-ins/outs, and billing.
What slows Assisted Living teams down
Medication records still flow from faxed pharmacy orders to paper MARs, so transcription gaps and missed-order updates turn into preventable med errors during a rushed med pass.
Individualized service plans live in binders that fall behind the resident — appraisals due within 14 days of move-in and reviews on any significant change get missed, and nobody can prove it at survey time.
Community Care Licensing surveys and unannounced visits mean scrambling to assemble incident reports, med records, and service plans that should already be audit-ready.
High caregiver turnover means constantly onboarding new staff onto paper workflows that rely on memory, where a single illegible note or unsigned task creates real liability.
Census is the whole business, but move-ins, level-of-care changes, and ancillary charges are tracked in spreadsheets disconnected from billing, so revenue leaks and occupancy decisions are made blind.
Families call the front desk asking how mom is doing, and staff have no fast, documented way to share updates — eroding trust and the referrals that fill beds.
From a month-end scramble to a record that holds up
Fewer medication errors and a cleaner med pass, because orders, the eMAR, and sign-offs live in one place instead of being re-keyed from paper.
Service plans and assessments stay current and survey-ready, so an unannounced Community Care Licensing visit becomes a non-event instead of a fire drill.
New caregivers get productive faster on guided, role-based workflows — reducing the documentation risk that comes with turnover.
Healthier occupancy and tighter revenue, with census, level-of-care changes, and charges connected so nothing falls through the cracks.
Stronger family trust through timely, documented updates — the engagement that protects your reputation and keeps the referral pipeline full.
What you get
Individualized care and service plans that mirror your appraisal and review cadence, with change-in-condition triggers and a full revision history
eMAR and medication management that ties pharmacy orders to administration and sign-off, flagging missed or late passes in real time
ADL and daily care tracking with kiosk and mobile check-in, so caregivers chart at the point of care instead of from memory
Interdisciplinary assessments (IDT/MDT) that pull the Wellness Director, caregivers, and outside providers into one documented review
Incident reporting and a tamper-evident compliance audit trail that keeps medication records, service plans, and notes inspection-ready
Family and resident engagement tools for timely, documented updates that build trust and support referrals
Census, move-in/move-out, billing and claims (with EDI) and treatment authorizations connected so occupancy and revenue stay in sync
Role-based access with 2FA so caregivers, clinical leads, and the business office each see exactly what their role requires
Reporting and analytics on occupancy, med-pass completion, incidents, and care-plan currency for owners and Executive Directors
Designed around the regulations you answer to
- Built around California Title 22 (Division 6) and Department of Social Services / Community Care Licensing expectations for RCFEs
- Supports the individualized service plan timeline — pre-admission appraisal and a written plan within 14 days of move-in, reviewed at least annually or on a significant change in condition
- Audit-ready medication records and incident documentation to streamline unannounced licensing visits and complaint investigations
- Role-based access, 2FA, and a complete audit trail aligned with HIPAA safeguards for resident health information
Assisted Living, answered
Is BTBCare built for California RCFE / Title 22 requirements?
Yes. The platform is designed around Title 22 and Community Care Licensing expectations for Residential Care Facilities for the Elderly. Service plans follow your appraisal and review cadence — a written plan within 14 days of move-in, reviewed at least annually or on a significant change in condition — and medication records, incident reports, and notes are kept audit-ready so an unannounced licensing visit becomes routine instead of a scramble.
How does the eMAR reduce medication errors during the med pass?
Most med errors come from documentation gaps and orders re-keyed from faxed paper into a separate MAR. BTBCare keeps the order, the electronic medication administration record, and the caregiver sign-off in one connected flow, and flags missed or late passes in real time. Med techs administer and chart at the point of care from a kiosk or mobile device, so nothing rides on memory or an illegible note.
Our caregiver turnover is high — is this hard to learn?
It's built for that reality. Workflows are guided and role-based, so a new caregiver sees exactly the ADL tasks, med passes, and charting their shift requires, with sign-offs enforced. That gets new staff productive faster and reduces the documentation risk that turnover usually creates — without putting clinical leads or the business office data in front of front-line staff.
Can families stay informed without adding work for my staff?
Yes. The engagement tools let staff share timely, documented updates with families and responsible parties as a natural part of charting — not a separate phone call or email. That builds the trust and word-of-mouth that protect your reputation and keep your referral pipeline and occupancy healthy.
How does BTBCare help with census and revenue, not just care?
Census is the business, so move-ins and move-outs, level-of-care changes, treatment authorizations, and billing and claims (including EDI) are connected to the clinical record instead of living in disconnected spreadsheets. Owners and Executive Directors get reporting on occupancy, med-pass completion, incidents, and care-plan currency to make revenue decisions with real numbers.
Other care settings
Bring BTBCare to your assisted living program
A 30-minute walkthrough, mapped to your care setting. No pressure — just a look at the plan, the team, and the claim on one record.